Terms of Service

OVERVIEW

Welcome to COT Couple of Things ("we," "us," or "our"). We operate this store and website, including all related information, content, features, tools, products and services (the “Services”) to provide you, the customer, with a curated shopping experience. We are powered by Shopify, which enables us to provide these Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services. **Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.**

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service. If you do not agree to these Terms, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. To use the Services, you represent and warrant that all the information you provide is correct, current, and complete.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity.

SECTION 2 - OUR PRODUCTS AND DISCLAIMERS

We have made every effort to provide an accurate representation of our products and services. However, we do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted in our online stores.

Natural Slate Product Disclaimer
Our coasters are crafted from **natural slate**, a material known for its unique and rustic characteristics. Due to the inherent nature of natural stone and the handmade process, every coaster is a one-of-a-kind piece. **By purchasing, you acknowledge and accept these inherent variations:**

Shape and Edges: Slate naturally splits and chips, resulting in unique, slightly uneven, or chipped edges that are part of its charm and are not considered defects.

Color and Texture: Variations in color, texture, minor pitting, or mineral streaks are common and are not considered defects.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time.

SECTION 3 - ORDERS AND BILLING

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order for any reason. Your order is not accepted until we confirm acceptance and process your payment.

Prices and Billing
Prices, discounts, and promotions are subject to change without notice. Posted prices do not include taxes, shipping, handling, customs, or import charges. You agree to provide current, complete, and accurate purchase, payment, and account information.

Shipping and Delivery
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. Once we transfer products to the carrier, title and risk of loss passes to you.

Returns and Refunds
Your purchases are subject to return or exchange solely in accordance with our Refund Policy. All custom, personalized, or made-to-order items are final sale and non-returnable unless they arrive damaged or defective.

SECTION 4 - INTELLECTUAL PROPERTY AND USER CONTENT

Company Intellectual Property
Our Services, including all trademarks, brands, designs, text, and graphics, are owned by COT Couple of Things, its affiliates, or licensors and are protected by law. You must not use our trademarks without prior written permission.

User-Submitted Content and Custom Designs (IP Indemnity)
When submitting any content or custom design for engraving, you represent and warrant that you own or have the necessary licenses, rights, and permissions to authorize COT Couple of Things to use this content.

You agree to indemnify, defend, and hold harmless COT Couple of Things from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of a claim that the custom design you submitted infringes upon any intellectual property rights, copyright, or trademark. We rely solely on your representation regarding the legality of the submitted content.

User Comments and Feedback
If you submit any ideas, suggestions, feedback, reviews, proposals, or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, and display such Feedback in any medium for any purpose, including for commercial use. We are under no obligation to pay compensation for your Feedback.

SECTION 5 - LIABILITY AND LEGAL AGREEMENT

Disclaimer of Warranties
EXCEPT AS EXPRESSLY STATED, THE SERVICES AND ALL PRODUCTS OFFERED ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED. We do not guarantee, represent, or warrant that your use of the Services will be uninterrupted, timely, secure, or error-free.

Limitation of Liability
TO THE FULLEST EXTENT PROVIDED BY LAW, in no case shall COT Couple of Things, our partners, directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, or replacement costs, arising from your use of any of the Services or any products procured using the Services.

Termination
We may terminate this agreement or your access to the Services at any time without notice if we determine that you have violated any part of these Terms. If this agreement is terminated, any debts or obligations you incurred before the termination date will remain your responsibility.

Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, the unenforceable portion shall be severed from these Terms of Service, and the rest of the agreement shall remain valid and enforceable.

Entire Agreement
These Terms of Service, along with any policies posted on our site, constitute the complete and final agreement between you and COT Couple of Things.

SECTION 6 - Governing Law

these Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the **State of Hawaii**. You and COT Couple of Things consent to venue and personal jurisdiction in the courts of Hawaii.

SECTION 7 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@cotcoupleofthings.com